Refund policy

We have a Satisfaction Guarantee.  

At Wreaths of Bloom, we want our customers to be completely satisfied with their purchases. We believe that you are the reason we are in business and your satisfaction is important to us. If for any reason you are not happy with your purchase, we offer a satisfaction guarantee. Here's how it works:

• If you are not satisfied with your purchase, please let us know within 10 business days of receiving your order.
• We will work with you to find a solution that meets your needs. This may include a replacement product, an exchange, a store credit, or a full refund.
• We ask that you return the item(s) in their original condition within 5 business days of us approving the return.   Customers are responsible for the return shipping costs, we can send you a return label and the shipping costs will be deducted from your refund if you would prefer.
• If we determine that the item(s) have been used or damaged, we may not be able to offer a full refund. However, we will work with you to find a solution that meets your needs.

We stand behind the quality of our products and want our customers to be completely satisfied with their purchases. If you have any questions or concerns about our satisfaction guarantee, please don't hesitate to contact us at customerservice@wreathsofbloom.com.

Damages in transit
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@wreathsofbloom.com.